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 How it works
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| Simple. Fast. Secure. |
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| RemoteCall makes connecting with and supporting remote customers easier than ever. The customer side connection process was designed with novice users in mind. The remote user simply visits www.startsupport.com and enters a 6-digit connection code. |
Login to RemoteCall with your ID and password
and start a pending support session.
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Invite the customer to visit www.startsupport.com and
get them to enter the 6-digit connection code. |
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Diagnose the customer’s problems remotely by utilizing RemoteCall’s advanced support tools. The session may be transferred to another support representative at any time.
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| Disconnect and Log the Session |
Disconnect the session at any time or let the customer end the session.
The representative may fill out additional details in the session report.
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