RemoteCall: Easy remote control and support solution through web browser.

RemoteCall
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Products

RemoteCall 5.0 comes in three different versions to fit any organization.

RemoteCall 5.0 is a web-based service that is hosted on a network of global RemoteCall servers. This is an ASP service that is optimized for small and medium businesses (SMB), providing them with the best mix of performance and price. RemoteCall Pro is a full-featured version of the RemoteCall service, with all the professional tools that are needed for remote support. There is also RemoteCall Lite, which is a slimmed down version of RemoteCall Pro. Retaining only the basic features for remote support, but never sacrificing performance for price. A pricing and comparison chart can be seen

here.

RemoteCall Appliance is a plug-and-play hardware version of RemoteCall that is quick and easy to setup. Host remote support sessions with your own private RemoteCall server securely located within your office or IDC. The Appliance is a flexible hardware solution for any medium size business that easily integrates into current systems. Without a complicated setup, the RemoteCall Appliance is ready to support customers right out of the box. Price: Please contact appliance@rsupport.com for a quote.

Hardware Specifications

- Model : RCAP 2000 Series	- NIC : 10/100 Mbps X 2
- Power : 260W, 100-240V AC	- Size(mm) : W424 X D356 X H43

RemoteCall Server is a fully customizable RemoteCall solution that is optimized for Enterprises. RemoteCall Server is installed on your server hardware in your IDC or server room, allowing for a dedicated support server and almost unlimited customization. Everything from support URLs to support pages are fully customizable, and RemoteCall Server can easily be integrated with your existing CRM, ERP and DB solutions - as well as supporting complex networks and failover systems. Price: Please contact server@rsupport.com for a quote.

	Lite	Pro
Web Chat			Chat instantly with customers
Screen Sharing	(One-way)	(Two-way)	View the remote desktop in real-time
Mouse & Keyboard			Take control of the customer’s mouse & keyboard
Multi-Sessions	(x2)	(x8)	Run simultaneous support sessions
Laser Pointer			Highlight sections of the screen
Drawing			Draw on the customer's desktop for better collaboration
Session Transfers			Transfer the active session to another support representative
File Transfers	(10MB)	(Unlimited)	Drag & Drop files to and from the customer's PC
Video & Voice Chat			Chat with your customer using text or voice
Admin Center			Manage accounts, permission settings, statistics and more.
Remote Sound			Hear audio coming from the customer’s PC
Multi-Monitor			View a multi-monitor desktop on one display
Copy & Paste			Transfer clipboard contents between PCs
Clipboard Sharing			Send and receive the local and remote clipboard
Logon as Admin			Login with Administrative credentials during a support session
URL Push			Push and open a URL on the customer's desktop
Whiteboard			Draw and collaborate with remote users in a separate applet
Online File Storage			Store commonly used files such as drivers and patches online
Screen Captures			Take screen-shots of the customer's desktop
Remote Processes			View and control remote system processes
Remote Diagnostics			View a list of remote system diagnostics
Send Ctrl+Alt+Del			Send a Ctrl+Alt+Del command to the customer's PC
Shortcuts			Quick access to commonly used URLs, Folders, and Programs
Session Recording			Record the entire session to disk for future review and playback
Reboot & Reconnect			Automatically reconnect after a system reboot
Reporting			Write a detailed report after each support session
Remote Printing			Print local documents directly to a remote printer
Application Sharing			Allows customers to share individual applications

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