RemoteHelp: Online Help Desk solution for a high-volume support request.

RemoteHelp

New Features

RemoteHelp includes all the revolutionary features of RemoteCall 5.0,
plus a high-volume support request management system.

RemoteHelp allows support centers to deliver the most effective customer service possible. Even with several customers requesting support simultaneously, RemoteHelp sorts, distributes and queues customers instantly and efficiently.


		Support Request Distribution
		Automatically distribute web-based support requests to the appropriate support channel.


		Queue Management
		Easily manage a large number of online support requests by queuing customers.


		Support Reservations
		Allows customers to reserve a time for a callback directly through your website in the instance that all representatives are busy or offline.


		Instant Web-Based Chat
		Get connected with your customers right away with no need for ActiveX or exe files.


		Canned Messages
		Instantly send greetings and pre-typed messages to your customers saving time and effort.


		Session Transfers
		Transfer support sessions to other support representatives to offer a one call resolution.


		Video/Voice Chat
		Chat live with your customers using our video and voice chatting features.


		Multi-Sessions
		Connect with multiple remote desktops from within one application.


		Drag & Drop File Transfers
		Seamless 2-way drag & drop file transfers makes sending and receiving files a breeze.


		Send Ctrl+Alt+Del
		Send a Ctrl+Alt+Del command to the customer's PC.


		Whiteboard
		Use the Whiteboard applet to better collaborate and communicate with your customers.


		Online File Storage
		Store commonly used files such as drivers and patches online to instantly send to customers.

Rsupport

RemoteHelp