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All Features
 
RemoteHelp includes all the revolutionary features of RemoteCall 5.0,
plus a high-volume support request management system.
RemoteCall's powerful features allow support representatives to deliver the most efficient service possible.
Whether it's a PC around the corner or a Mac around the world - RemoteCall can connect, diagnose and solve the problem easily.
 
 
  • Mouse & Keyboard Control Remotely control the customer's keyboard and mouse.
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  • 2-Way Desktop Sharing View the customer's desktop or let the customer view your desktop.
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  • True Color Support View the customer's desktop in brilliant 24-bit true color.
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  • Laser Pointer Highlight sections of the screen that need the customer's attention.
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  • Multi-Sessions Connect to multiple remote desktops simultaneously with RemoteCall Viewer.
  • Copy & Paste Quickly and easily transfer clipboard contents across desktops using Window's hotkeys.
  • Admin Center Manage user accounts, permission settings and more from the RemoteCall Admin Center.
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  • Reboot & Reconnect Automatically reconnect with the customer's PC after a system reboot.
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  • Draw Draw on the desktop with the customer in real-time to collaborate more effectively.
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  • Multi-Monitor Support View a multi-monitor desktop on one display, or view the monitors separately.
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  • Screen Captures Instantly take screen-shots of the customer's desktop.
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  • URL Push Quickly and easily push a URL to the customer's desktop.
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  • Remote Sound Hear audio coming from the customer's PC.
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  • Shortcuts & Favorites Quick access to commonly used URLs, Folders, and Programs.
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  • Remote Diagnostics View a comprehensive list of system diagnostic information on the customer's PC.
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  • Remote Processes View and control remote processes running on the customer's PC.
  • Remote Printing Print a document from the customer's PC to your local printer or push a print job to the customer's PC.
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  • Session Recording Record the entire session to disk and playback using the RemoteCall Player.
  • Reporting Log each support session documenting the customer's information and the reason for the support request.
  • Application Sharing Allows customers to choose individual applications to share instead of sharing their entire desktop.
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  • Support Request Distribution Automatically distribute web-based support requests to the appropriate support channel.
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  • Queue Management Easily manage a large number of online support requests by queuing customers.
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  • Support Reservations Allows customers to reserve a time for a callback in the instance that reps are busy or offline.
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  • Instant Web-Based Chat Get connected with your customers right away with no need for ActiveX or exe files.
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  • Canned Messages Instantly send greetings and pre-typed messages to your customers saving time and effort.
  • Session Transfers Transfer support sessions to other support representatives to offer a one call resolution.
  • Video/Voice Chat
    • Chat live with your customers using our video and voice chatting features.
  • Logon as Administrator
    • Login with Administrative credentials while connected to a limited user account.
  • Drag & Drop File Transfers
    • Seamless 2-way drag & drop file transfers makes sending and receiving files a breeze.
  • Send Ctrl+Alt+Del
    • Send a Ctrl+Alt+Del command to the customer's PC.
  • Whiteboard
    • Use the Whiteboard applet to better collaborate and communicate with your customers.
  • Online File Storage
    • Store commonly used files such as drivers and patches online to instantly send to customers.
  • VRVD 5.0
    • RSUPPORT's proprietary remote video driver designed to maximize performance and response time.
     
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