Rsupport

RemoteHelp is widely used by IT helpdesks and call centers to provide on-demand remote support to customers around the world. RemoteHelp allows organizations to efficiently respond to support requests during peak hours even with limited resources. Any internet-enabled customer simply navigates to the support website and instantly connects to an available representative with a few simple clicks. Swith instant web chat, there’s no need for pre-installed software or ActiveX controls. Representatives can now have full keyboard and mouse control, as if they were sitting at the customer’s computer.

RemoteHelp utilizes RSUPPORT VRVD 5.0 Technology which allows for extremely responsive control and flawless media playback that will amaze customers. Plus, every session is kept safe with SSL + AES encryption and requires zero network configuration – even when dealing with firewalls, proxy servers and port-forwarding (NAT).