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 Security
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Each and every session is fully encrypted. |
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Even with several connections and multiple session transfers, everything is kept safe with a multi-tier secured system with full end-to-end encryption. RemoteHelp also helps organizations comply with today’s strict security requirements and guidelines.
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RemoteHelp includes the following security features : |
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SSL/AES Encryption
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All remote support sessions are fully encrypted to meet financial and military standards.
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No Pre-Installed Software
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Nothing needs to be installed on the customer’s computer prior to a remote support session. |
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No ActiveX Controls
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RemoteHelp does not use any ActiveX controls in the connection process.
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Mandatory Customer Authorization
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All support sessions and control features must be authorized by the customer.
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Remote Control Notification
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Notifies the customer of screen-sharing and remote control during a session.
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Application Sharing
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Allow remote users to block applications on their desktop, allowing the representative to see only individual applications.
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Suspend Remote Support at Any Time
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The customer can take control and terminate the session at any time.
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Zero Footprint Post-Session
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No control or session files will be left on the customer’s computer after the remote session has ended.
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E-mail Support Invitations |
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You can e-mail the support invitation to your customer, insuring you are connecting with the right person.
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Automatic Updates |
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RemoteHelp automatically updates itself every time it's run.
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Session Summary
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Displays a summary of the support session to the customer, detailing representative information and session details.
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Administration Center
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Manage each representatives' permission settings, support sessions and logs from a centralized location. |
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Session Recording and Logging
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Record each session to disk for review and auditing purposes.
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Access Restrictions
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Restrict login access to RemoteHelp by IP and MAC address.
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Session Reporting
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Log detailed reports of each session documenting the customer’s information and the reason for the support request.
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